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NEW! Construction Crew Survey

The Public Works & Utilities Department's construction crew is conducting a comprehensive review of the service we provide. We are asking that anyone who has received service from our construction crew to please complete this survey so that we can evaluate what we are doing right and improve on the service we provide you. To participate, complete the online Construction Crew Survey.

Water Quality
The Town is committed to delivering high quality water through a safe and reliable system. We routinely flush the water distribution system and conduct annual testing and exercising of fire hydrants to assure water quality. Water samples are taken throughout the Town to ensure we meet or exceed all federal and state requirements. If you have a concern about the quality of your drinking water call (919) 469-4090.

Water Leaks
To catch leaks, the Town routinely surveys 50 to 75 miles of the water distribution system per month with electronic listening devices. The Town schedules system repairs as leaks are discovered. If you discover a leak in the system call (919) 469-4090.

If you experience a water leak on your property, use the main water shut off valve to stop the flow of water. If you cannot locate or shut off the valve, call Customer Service at (919) 469-4090, Monday through Friday, 8 a.m. to 5 p.m., or (919) 469-4012, after hours and on holidays, to have the water shut off at the meter. Property owners are responsible for repairs both inside the home and from the dwelling to the water meter. The Town is responsible for repairing leaks in the street or between the street and the meter.

Water Meters
The Town of Cary installs and maintains all water meters and related appurtenances for residential and commercial utility customers. Other related water meter services and contact numbers are:

Service

Service
Contact
Purchase a water meter
Inspections & Permits (919) 469-4340
Install a new meter
Raise, lower, repair meter boxes and replace box lids
Low water pressure
Public Works and Utilities (919) 469-4090
Replace a water meter (broken glass,hard to read, aged out, etc
Finance (919) 469-4050

Water System and Fire Hydrant Maintenance
The Town performs annual operational tests and system maintenance on all Town of Cary fire hydrants.  The tests serve a dual purpose by assuring adequate fire flow and the flushing of sedimentation from the distribution system.