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The Finance Department administers the financial affairs of the Town. Financial functions are organized into three divisions: Accounting, Procurement and Risk Services, and Utility Accounts. Budget functions are included in the Town Manager’s Office.

The Accounting Division maintains accounting and financial systems, and provides payroll, accounts payable and accounts receivable services. The division provides regulatory and informational reporting and prepares a Comprehensive Annual Financial Report. Cash and investments, debt, grants, and Paperless Payroll are also managed in Accounting.  

The Procurement and Risk Services Division provides centralized purchasing services for all departments within the Town government. It is located at the Town's Operations Center and is also responsible for the Town's mail, copy and courier services, management of surplus property, central warehouse operations and capital assets inventory management. Risk management services includes administration of the Town's property and casualty insurance program and claims management. Download the Town of Cary claim form.

The Utility Accounts Division is responsible for utility billing and collection. The division provides customer service, manages the water meter reading system, and bills and collects for utility services.

                                We are located at:
                                First floor, Town Hall
                                316 North Academy St.

Customers may visit us from 8 a.m. to 5 p.m., Monday through Friday, except on Town holidays. Park in the free, designated visitor parking spaces on the circular drive off Ambassador Loop Road or any level of the parking deck. Enter Town Hall from one of these entrances:

  • The glass doors off Ambassador Loop Road, you will see the words "South Entrance" written above the glass entrance doors  (The customer service window will be located on the right); 
  • The three-fountain courtyard (The customer service window will be located on the left);
  • From North Academy Street (the window is straight ahead).

A utility bill drop box is located off Ambassador Loop next to the designated parking spaces. A drop box can also be found outside the Cary Senior Center in Bond Park.

Aquastar: Access your account through Digipay to view your water consumption online! Learn more about Aquastar.


For utility account questions or information, call (919) 469-4050.
For general information about the Town's Finance Department, call (919) 469-4380.
Karen Mills, Finance Director